Complaints and Dispute Resolution

At Northcrest Insurance Brokers, we pride ourselves in providing Financial Advice for Insurance Products to our Clients in accordance with the Standards for the Code of Professional Conduct for Financial Advice Services for Ethical Behaviour, Conduct and Client Care. Our Financial Advice provides good outcomes for our Clients. Your feedback is important to us, so whether you’d like to give a compliment or make a complaint, we’d love to hear from you.

For a Compliment

It’s always nice to hear a compliment first-hand, so if we’ve done a particularly great job please tell your Northcrest contact directly or send us an email to

For a Complaint

You can make a complaint with our team by either calling us, using our online form or writing to us. Our Complaints Manager will review your feedback then work with you to find a solution.

After you lodge a complaint

Once you’ve lodged a complaint we will:

  • Acknowledge your complaint and provide you with our Internal Complaints Process within 2 working days
  • Contact you for more information
  • Approach all complaints with an open mind, listen and treat each complaint as an individual and with courtesy and respect
  • Aim to resolve your complaint quickly
  • Provide you with a written decision, remedies and resolution as soon as practicable

Call Us

PH: 09 271 3963
Monday – Friday
8.30am – 4.30pm


Use our Online Form

Make a complaint using our online form –
Lodge a Complaint Online

Write to Us

Send your complaint by email to or by mail to: Northcrest Insurance Brokers

PO Box 217-005 Botany Junction, Auckland 2164

What should I do if I am not satisfied after making a complaint?

If you feel your complaint has not been resolved to your satisfaction using our Internal Complaints Process, or you are unsatisfied with the response or resolution we have provided, you can contact Financial Services Complaints Ltd (FSCL) on the details provided below. FSCL is an independent External Disputes Resolution Scheme approved by the minister of Consumer Affairs under the Financial Service Provider (Registration & Disputes Resolution) Act 2008. This service will cost you nothing and will help us to resolve any disagreements.

Financial Services Complaints Ltd (FSCL)
PO Box 5967
Wellington 6140
Telephone 0800 347 257